FAQ | WDP

Before the test

Do you accept all pathology request forms?

Yes. our pathology services will perform all testing regardless of what pathology company your request is from. If your health care provider has asked that a particular pathologist conduct the tests, then we will forward your collection to the requested pathologist.

The only requirement is to present a request form with an Australian Provider Number of the referrer. Typically, overseas health care practitioners do not have those.

I have been asked to fast before my test – what does this mean?

Fasting is when you consume no food or drinks, with the exception of water, for a set period of time.

Refer to the fasting patient information for further details.

If you have not been advised by your doctor to fast, then fasting prior to your testing is not required.

Do I need an appointment?

Appointments are not required for standard tests.

Some speciality tests do require an appointment and are only performed at select collection centres. To find a collection centre which performs these tests, please use the collection centre search and choose the test you require from the “Any Test” drop down menu.

Please contact the collection centre prior to attending to book an appointment time.

How do I prepare for my test?

Make sure you drink plenty of water prior to your pathology testing – unless your GP has given you a reason not to. This will make it easier for our team member to conduct your blood test.

For children it may help to bring something such as a special toy or book to distract them while the collection occurs.

Further test specific pre-test collection information is provided in our Preparing for your test section.

Can I request my own pathology laboratory tests?

Ordering your own tests isn’t possible, however, if you feel that a specific test or panel of tests may help you, speak with your GP who will advise you.

What should I bring to my pathology testing?

We accept all brands of pathology request forms. You’ll need to bring your pathology request form as completed by your doctor, and a valid Medicare card if you have one. If you have a Veterans Affairs Card, you should bring that. You should also bring a list of any current medication you’re taking. You’ll need to show photo ID if you’re having tests for the following purposes: immigration, occupational testing, parentage DNA, insurance or drug screening, or any court-ordered testing.

I have an old pathology request form that I didn’t use. Can I still use it?

The pathology request form remains valid until you present for your specimen collection as per the Medicare statement below:-

“A written pathology request, in general, remains valid regardless of the time period between the service being requested and the patient presenting for the provision of the pathology service. Once the requested services have been completed the request is no longer valid.“

Do I need to stop my medications before being tested?

Usually not, however, this may depend on the type of test you’re having. You should not stop any of your medication unless your doctor has told you to do so. Please bring a list of all your current medications (including dosing) to your collection as you will need to disclose this to the collection staff member.

About the test and collection

How do I get a Holter / ABP / ECG test?

Our Holter/ABP/ECG page contains information about how to access these services.

What type of testing do you perform?

We are one of Australia’s leading specialist medical laboratory and pathology providers offering a full range of diagnostic testing and information services.

Our medical laboratory testing services include:

blood tests
body fluid testing
tissue pathology such as skin cancer analysis
cytology such as cervical screening
health screening and monitoring tests
drug screening and testing
gene-based testing (genetic testing)

We perform medical tests and analysis that aid your doctor in the diagnosis or detection of diseases, and measure the progress or recovery from a disease.

Can I film my collection?

No, as a condition of entry to our collection centres filming on mobile phones or other devices is not permitted for the privacy of both staff and patients.

After the collection

Can I receive a copy of my test results?

It is best that you attend a consultation with your doctor to discuss your test results as even “normal” test results may require further medical investigation.

How long does it take for my doctor to receive my test results?

Routine pathology is generally processed within 48 hours of collection, however, specialised testing can take several days. Speak with your doctor for more details prior to your test.

Online bookings

How can I book a home collection?

Our pathology services offer a home specimen collection service for patients who, due to the nature of their medical condition and/or immobility, are unable to attend a patient pathology collection centre.

This service can only be requested by your medical practitioner.

Billing

Do I need to pay for my pathology test?

Our pathology services will bulk bill all pathology tests covered under the Medicare Benefits Schedule, however, there a number of occasions where a payment will be required at the time of collection or post-testing.

For more information visit – Billing & Payments.

Why have I received an SMS text message about an invoice?

Your visit to us included some tests that are not able to be Bulk Billed or may incur an out-of-pocket fee. As we have your mobile phone number on file we sent you an SMS message with a secure link to an invoice that you can view online.

Please note: If you were provided with an indication of the cost at the time of collection this is a guide only as we are not able to provide a final price prior to assessment by Medicare or your private health fund (if applicable).

Assistance animals

Do WDP support the public access rights of assistance animals?

Yes. In accordance with the Disability Discrimination Act 1992, WDP supports the public access rights of assistance animals, and we welcome registered assistance animals into our centres.

Will my assistance animal be allowed to remain with me during my examination or procedure?

WDP acknowledges that assistance animals perform essential skilled tasks for their handlers. Whether your assistance animal will be able to remain in the room during your examination/procedure will be assessed on a case-by-case basis. There are circumstances where assistance animals may not be allowed in the examination or procedure room due to safety or infection control reasons. If you have concerns regarding whether your assistance animal will be able to remain with you in the examination or procedure room, please call WDP prior to your appointment.

One of our team will have a collaborative discussion with you about the details of your procedure/examination, and the potential options for your assistance animal. To facilitate this discussion, please indicate to our staff the nature of the support your assistance animal provides (e.g., for sight, for epilepsy or for mental health etc.) as this may assist in developing a mutually agreeable plan.

What do I need to do on the day of the examination/procedure?

We request that you bring identification showing your assistance animal is qualified, accredited and is serving with you. Our staff may request to see this identification in accordance with the Disability Discrimination Act 1992.

What can I expect on the day of the examination/procedure?